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MS Flex for NetSuite

Get the most out of NetSuite with our comprehensive support and account management.

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What is MS Flex for NetSuite?

Solution Source’s MS Flex for NetSuite gives you comprehensive managed services for your NetSuite account, including access to a full team of support, development, and implementation resources – all available in a flexible format that ensures you only pay for what you need.

Who is MS Flex for?

MS Flex for Solution Source is designed for existing NetSuite customers – whether you’ve been on NetSuite for years or haven’t made it to go-live.

 

If any of these challenges sound familiar, then let’s talk:

  • Want a partner you can count on to take NetSuite problems off your plate?
  • Wish you had a single source for all things NetSuite?
  • Don’t want to hire an expensive internal resource to get the most from NetSuite?
  • Need NetSuite customization but don’t know where to start?
  • Wish you could focus on your business and not IT?
  • Worried that no one is managing best practices in your account?
  • Frustrated that dashboards, reports, searches, and forms aren’t set up or optimized?
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More Than Just Break-Fix Support

Everything we do is driven by our commitment to partnership. We understand your unique needs, and we’re relentless in making sure you have the right data at the right time to run your business. That’s why MS Flex for NetSuite goes far beyond simple break-fix support. We believe in proactive service—not just fixing issues, but preventing them.

Trusted By

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What You Get

Ensure your account is always in top shape with automated best practice monitoring and problem detection.

Submit unlimited cases for basic routing and diagnosis.

You’ll have a named Account Manager, bi-annual account health checks, best practice management, and strategy meetings for priority alignment and planning.

Easily communicate with our team, directly from your NetSuite account – submit and update cases, and stay up-to-date on open projects.

Searchable knowledge base in your account for your custom processes. Get help and train new people without having to start over with a new support ticket.

Plan for the upcoming year with annual strategy meetings.

Get comprehensive support from our US-based team of NetSuite experts, including Support, Development, and Implementation resources.

Utilize any of Solution Source’s end-to-end service teams and proprietary library of prebuilt NetSuite solutions. Get credits for additional product subscriptions.

Named System Engineer, script error monitoring, code standards & best practice maintenance, technical debt & legacy code identification & management, change tracking, code repository & version control, QA testing, development tooling.

Save on additional hours of support from our team.

Benefits & Impact

Challenge:

NetSuite isn’t set up the way you need

Our solution:

We prioritize understanding your specific needs and goals, and use our deep NetSuite expertise to solve your pain points. Get access to a full team of US-based support, development, and implementation resources at a fraction of the cost of hiring internal NetSuite resources.

Challenge:

Users have frequent questions and mistakes are common


Our solution:

We provide a knowledge base of articles specific to you and your unique business processes, making it easy for your users to answer their system questions and get back to work. That means fewer mistakes and less training time.

Challenge:

No one is managing best practices in your account


Our solution:

Our NetSuite-certified staff ensure best practices are followed and optimize your NetSuite account for maximum efficiency.

Industry Pains

order configuration

Order configuration is slow and error-prone

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Change Orders are out of control

Support Multiple Products

Trailer data is scattered

Unify Financials with Real-Time Inventory

Inventory relief is cumbersome

Warranty processes can't scale

dealer portal

Need a dealer portal

  • On-Demand Support
  • Account Health Monitoring
  • Direct Access to Experts
  • United States-Based Team
  • Pay-As-You-Go Service
Configure Accurate BOMs

Account Health Checks

Support Multiple Products

On-Demand Support

Schedule service

Custom Development

Why Choose us?

The Solution Source Difference

With Solution Source, you’re not just getting a vendor — you’re gaining a committed NetSuite partner who will be relentless in making sure you have the right data at the right time to run your business.

 

We combine deep NetSuite expertise with a proven process that guarantees successful projects that meet your unique needs.

 

Our commitment is simple: We ensure NetSuite works for you, so you can focus on growing your business.

Transform Your Business

Scalable Support at Your Pace

Every business is different, which is why we offer tiered pricing and flexible support plans that scale with your needs. Whether you need occasional support or daily help, our Midwest-based team is ready to be a dedicated partner. We believe in proactive service—not just fixing issues, but preventing them.

Account Health Checks

  • Automated Monitoring
  • Regular Check-ins
  • Annual Strategy Meeting

On-Demand Support

  • Rapid Response Times
  • Easy-to-use Support Portal
  • Pay As You Go

Custom Development

  • US-based team that knows your account
  • NetSuite-certified staff
  • Guaranteed successful projects
Without Managed Services from Solution Source, we would be doing the best we can figure out, instead of the best way possible. I don't see a time while we're using NetSuite that we wouldn't have a Managed Services contract; well worth the money. We continue to find new and better ways to use NetSuite and/or get more out of the data that's in NetSuite.
Tom StahlyCEO, Crew Seating
I would absolutely recommend working with Solution Source. Their team has deep NetSuite expertise, and their Managed Services program gives us real peace of mind. A professional, proactive team actively monitors our account, quickly resolves issues, and works with us to continuously improve our system.
Mike B.Founding Partner, Evotti Marine
The associates at Solution Source are always friendly and willing to assist in whatever way they can. They respond promptly to cases and go out of their way to resolve reported issues.
Robin A.Controller, Foremost Fabricators
Great value for what is provided and excellent response to our needs. Works really well with our business and is flexible and compatible with our internal processes.
Matt N.Materials Manager, American Millwork Corporation
Solution Source is one of the rare partners that will drop everything to assist whenever needed. Our customers depend on us and we depend on Solution Source.
Justin YoderChief Digital Officer, Indiana Oxygen Company
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Ready to take your NetSuite experience to the next level?

 

Contact us today to get started!

 

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