Get Started

MS Flex for NetSuite

Get the right level of NetSuite help for your business with our flexible support model.

Get Free Evaluation

Jump to: 

Problems we solve 

What makes MS Flex different 

Customer Testimonials 

FAQs

Summary

MS Flex goes beyond break‑fix support with proactive monitoring, account management, a NetSuite‑embedded support portal, and a curated knowledge base — so your team gets steady progress, not constant fire drills.

Best fit for

NetSuite customers who want a dedicated partner for support + improvement + long‑term best practices.

What is MS Flex for NetSuite?

MS Flex is Solution Source’s managed services model for NetSuite.

 

It’s designed to give you the right level of help — whether that’s full white‑glove support, targeted augmentation, or something in between.

 

  • End‑to‑end NetSuite expertise on demand 
  • Best‑practice management and proactive service 
  • Built for existing NetSuite customers who need better outcomes and less friction

The problems MS Flex solves

Most NetSuite teams don’t struggle because NetSuite doesn’t work.

 

They struggle because the system starts requiring more support, coordination, and expertise than their current model can handle.

1
NetSuite help isn't working

Your current support or partner isn’t delivering the responsiveness or depth you need.

2
Too much depends on too few

Support, admin, reporting, and improvements compete for the same limited capacity.

3
Best practices aren’t managed

Dashboards, reports, searches, forms, and workflows aren’t optimized or maintained.

How MS Flex works

MS Flex adapts to what you need — from white‑glove service to targeted augmentation, and everything in between — so you can apply the right expertise to the right work at the right time.

End‑to‑end NetSuite resources

Access cross‑functional NetSuite expertise from a US‑based team, including Support, Development, and Implementation resources.

  • Support & troubleshooting
  • Enhancements & development
  • Process improvement & best practices
Flexible model, predictable experience

You get a consistent operating rhythm — monitoring, triage, account management, and strategic planning — so work doesn’t stall and the system stays healthy.

  • Proactive monitoring + problem detection
  • Unlimited case triage for routing and diagnosis
  • Account management + strategy meetings

What makes MS Flex different

MS Flex is designed to go beyond break‑fix support with proactive service, transparency, and tools built into your NetSuite experience.

Partnership model

Clear expectations, real transparency, and a model that fits how your business actually operates.

  • Transparent usage and visibility into work and progress (no black box)
  • Flexible approach—you only pay for what you need
  • Designed to scale with your needs (from light augmentation to white‑glove ownership)
Proactive monitoring & oversight

Prevent issues before they impact the business with automated best‑practice monitoring and problem detection.

  • Proactive monitoring to keep the account in top shape
  • Account management with health checks and best‑practice planning
  • Technical management: oversight for scripts, standards, and technical debt
NetSuite‑embedded support portal

Communicate with our team directly from NetSuite — submit and manage cases and stay up to date on work in progress.

  • Submit and update cases inside NetSuite
  • Custom curated knowledge base in your account
  • Visibility into open work and support progress
Get Free Evaluation

Trusted By

CryoWorks-gray
nucamp-gray
unitedtrailers-gray
FieldVan-gray
encoreRV-gray
GrandDesignRV-gray
Scamp-gray
EmberRV-gray

What MS Flex is... and isn't.

MS Flex is designed for long‑term NetSuite success and proactive service – not just for managing ticket volume.

MS Flex is:
  • Flexible support that adapts to your needs
  • Cross‑functional NetSuite expertise: support, development, implementation
  • Proactive monitoring, account management, and strategic planning
MS Flex isn’t:
  • Ticket‑only help desk support
  • A rigid, one‑size‑fits‑all engagement
  • Limited to break‑fix (it’s designed to prevent issues)

FAQs

Common questions we hear from established NetSuite teams evaluating managed services.

MS Flex is designed for existing NetSuite customers—whether you’ve been on NetSuite for years or haven’t made it to go‑live yet.

MS Flex includes case triage and provides access to cross‑functional NetSuite expertise including support, development, and implementation resources.

MS Flex includes a support portal that lives in your NetSuite account — so you can submit and update cases and stay up to date on open work.

MS Flex is built around proactive service — monitoring and preventing issues, with account management and strategy meetings to keep NetSuite aligned with the business.

Without managed services from Solution Source, we would be doing the best we can figure out, instead of the best way possible. I don't see a time while we're using NetSuite that we wouldn't have MS Flex. We continue to find new and better ways to use NetSuite and/or get more out of the data that's in NetSuite.
Tom S.CEO, Crew Seating
I would absolutely recommend working with Solution Source. Their team has deep NetSuite expertise, and their Managed Services program gives us real peace of mind. A professional, proactive team actively monitors our account, quickly resolves issues, and works with us to continuously improve our system.
Mike B.Founding Partner, Evotti Marine
The associates at Solution Source are always friendly and willing to assist in whatever way they can. They respond promptly to cases and go out of their way to resolve reported issues.
Robin A.Controller, Foremost Fabricators
Great value for what is provided and excellent response to our needs. Works really well with our business and is flexible and compatible with our internal processes.
Matt N.Materials Manager, American Millwork Corporation

What You Get

Ensure your account is always in top shape with automated best practice monitoring and problem detection.

Submit unlimited cases for basic routing and diagnosis.

You’ll have a named Account Manager, bi-annual account health checks, best practice management, and strategy meetings for priority alignment and planning.

Easily communicate with our team, directly from your NetSuite account – submit and update cases, and stay up-to-date on open projects.

Searchable knowledge base in your account for your custom processes. Get help and train new people without having to start over with a new support ticket.

Plan for the upcoming year with annual strategy meetings.

Get comprehensive support from our US-based team of NetSuite experts, including Support, Development, and Implementation resources.

Utilize any of Solution Source’s end-to-end service teams and proprietary library of prebuilt NetSuite solutions. Get credits for additional product subscriptions.

Named System Engineer, script error monitoring, code standards & best practice maintenance, technical debt & legacy code identification & management, change tracking, code repository & version control, QA testing, development tooling.

Save on additional hours of support from our team.

Benefits & Impact

Challenge:

NetSuite isn’t set up the way you need

Our solution:

We prioritize understanding your specific needs and goals, and use our deep NetSuite expertise to solve your pain points. Get access to a full team of US-based support, development, and implementation resources at a fraction of the cost of hiring internal NetSuite resources.

Challenge:

Users have frequent questions and mistakes are common


Our solution:

We provide a knowledge base of articles specific to you and your unique business processes, making it easy for your users to answer their system questions and get back to work. That means fewer mistakes and less training time.

Challenge:

No one is managing best practices in your account


Our solution:

Our NetSuite-certified staff ensure best practices are followed and optimize your NetSuite account for maximum efficiency.

Industry Pains

order configuration

Order configuration is slow and error-prone

sandbox icon

Change Orders are out of control

Support Multiple Products

Trailer data is scattered

Unify Financials with Real-Time Inventory

Inventory relief is cumbersome

Warranty processes can't scale

dealer portal

Need a dealer portal

  • On-Demand Support
  • Account Health Monitoring
  • Direct Access to Experts
  • United States-Based Team
  • Pay-As-You-Go Service
Configure Accurate BOMs

Account Health Checks

Support Multiple Products

On-Demand Support

Schedule service

Custom Development

Why Choose us?

The Solution Source Difference

With Solution Source, you’re not just getting a vendor — you’re gaining a committed NetSuite partner who will be relentless in making sure you have the right data at the right time to run your business.

 

We combine deep NetSuite expertise with a proven process that guarantees successful projects that meet your unique needs.

 

Our commitment is simple: We ensure NetSuite works for you, so you can focus on growing your business.

Transform Your Business

Scalable Support at Your Pace

Every business is different, which is why we offer tiered pricing and flexible support plans that scale with your needs. Whether you need occasional support or daily help, our Midwest-based team is ready to be a dedicated partner. We believe in proactive service—not just fixing issues, but preventing them.

Account Health Checks

  • Automated Monitoring
  • Regular Check-ins
  • Annual Strategy Meeting

On-Demand Support

  • Rapid Response Times
  • Easy-to-use Support Portal
  • Pay As You Go

Custom Development

  • US-based team that knows your account
  • NetSuite-certified staff
  • Guaranteed successful projects
Solution Source is one of the rare partners that will drop everything to assist whenever needed. Our customers depend on us and we depend on Solution Source.
Justin YoderChief Digital Officer, Indiana Oxygen Company
Justin Yoder

Ready to get more out of NetSuite?

 

If any of these challenges sound familiar, the next step is a short conversation to see whether MS Flex is a fit.

Talk to an Expert